Payment & Activation Information

Effective Date: March 17, 2026

This document outlines our accepted payment procedures, the instant in-app digital activation mechanism, and the transaction terms that apply when purchasing e-SIM products from the NOMORO app.

1. Accepted Payment Methods

For your convenience, all transactions in the NOMORO app are securely processed through our official payment gateway partner, which supports the following options:

  • Credit & Debit Cards: We accept Visa, MasterCard, and other major card networks that support 3D Secure online transactions.
  • Digital Wallets (E-Wallets) & QRIS: Instant payments via popular e-wallets and QRIS scanning.
  • Bank Transfers (Virtual Accounts): Automated payments through Virtual Accounts from leading banks.

2. Currency and Pricing Terms

  • Transaction Currency: All transactions in our app are processed in Indonesian Rupiah (IDR) or other currencies supported by our system.
  • Transparent Pricing: The final price of the e-SIM data plan will be clearly displayed on the checkout page before you complete the payment. There are no hidden fees.
  • Taxes: The displayed prices account for applicable service taxes according to the regulations in your purchasing location.

3. Instant Activation Policy (No Shipping & No QR Codes)

NOMORO utilizes seamless in-app provisioning technology.

  • No Physical or Email Delivery: You do not need to wait for a physical SIM card, nor do you need the hassle of scanning a QR code from an email using another device.
  • Direct Activation (One-Click Connect): As soon as your payment is successfully confirmed, the e-SIM is immediately ready to be installed on your device. Simply tap the "Install/Activate e-SIM" button within the NOMORO app, and your device will connect to the network automatically.
  • Processing Time: Activation happens instantly.

4. Device Compatibility Obligation

While activation is seamless, e-SIM technology requires specific hardware support. Before making a purchase, users must ensure their device supports e-SIM technology and is carrier-unlocked.

5. Payment Security Protocols

We prioritize your data security with the highest industry standards:

  • Payment Gateway Encryption: Your entire payment process is encrypted and handled directly by our PCI-DSS (Payment Card Industry Data Security Standard) certified payment gateway partner.
  • No Card Data Storage: NOMORO never stores your full credit/debit card details (such as the 16-digit number or CVV code) on our servers.

6. Proof of Transaction (Receipts)

After a successful transaction, you can view your purchase history directly in the account menu of the NOMORO app. Additionally, an official receipt will be automatically sent to your registered email address.

7. Transaction Help Center

If you experience any issues during the payment process (e.g., your balance is deducted but the plan isn't active) or if the e-SIM fails to install, our support team is ready to help: