Accidentally Deleted Your eSIM? Here's What Happens and How to Fix It

As a global internet provider, one of the most common panic messages we receive is: "Help! I accidentally deleted my eSIM while trying to turn off my primary data plan!" If you find yourself in this situation, the first rule is to stay calm. Let's break down exactly what is happening inside your smartphone.

An eSIM profile is essentially a digital SIM card downloaded directly to a microchip on your phone's motherboard. For security reasons—primarily to prevent phone number cloning—most eSIM profiles are strictly single-install. This means that if you physically delete the profile from your phone's cellular settings, the data is permanently erased and the original installation code becomes void.

Troubleshooting Steps

Before assuming the worst, verify that you didn't just turn the profile off. Here is how to check:

[For iPhone Users]
1. Go to Settings > Cellular / Mobile Data.
2. Look under the "SIMs" section.
3. If your NOMORO profile is there but says "Off," tap it and toggle "Turn On This Line" to green.
4. Ensure "Data Roaming" is switched ON.

[For Android Users]
1. Go to Settings > Connections > SIM Manager.
2. Check if the NOMORO profile is in the list.
3. If it is, toggle it on.

If the profile name is entirely gone from your list, it has unfortunately been deleted. But don't panic! Because the NOMORO app uses In-App Provisioning, you can contact our 24/7 Customer Support directly through the app. Our team will investigate your transaction and help you get back online. Always exercise caution when navigating your phone's cellular menus abroad.